Luxe du Jour FAQs
Luxe Du Jour
General
What's the difference between Luxe Du Jour, Luxe Bag Spa, and Luxe Bag Rental? Are they connected?
Yes — they’re all part of the Luxe Du Jour ecosystem. Luxe Du Jour is our main platform for buying and selling authentic luxury items. Luxe Bag Rental is our luxury rental platform, where clients can also become lenders and earn money on items they aren’t currently using, if they aren't quite ready to sell. Luxe Bag Spa is our repair and refurbishing service, dedicated to restoring and extending the life of your luxury pieces. Together, these platforms create an all-in-one circular luxury experience, encouraging sustainability and maximizing the life and value of every item.
Where are you located?
At Luxe Du Jour, we are pleased to welcome our clients for private in-person experiences. They may arrange a personalized showing of select pieces or schedule an appointment with one of our buyers for quotes.
We currently host at our two corporate showroom locations:
Irvine, California
18575 Jamboree Rd, Suite 360
Irvine, CA 92612
Calgary, Canada
605 5 Ave SW, Suite 1010
Calgary, AB T2P 3H5
Please feel free to request an appointment here or call us at (833) 746-7589.
Shopping
How do you authenticate and guarantee authenticity?
Every item we sell is 100% authentic, backed by a lifetime authenticity guarantee or your money back.
Our highly trained in-house authentication team carefully inspects each piece, followed by a second round of verification with a trusted third-party authenticator for double expert confirmation.
We stand behind our authentication process. If an item you purchased is ever deemed non-authentic by a reputable third-party authenticator (with documented proof), Luxe Du Jour will provide a prepaid return label and issue a full refund.
Our highly trained in-house authentication team carefully inspects each piece, followed by a second round of verification with a trusted third-party authenticator for double expert confirmation.
We stand behind our authentication process. If an item you purchased is ever deemed non-authentic by a reputable third-party authenticator (with documented proof), Luxe Du Jour will provide a prepaid return label and issue a full refund.
What is your refund policy?
Because we sell on behalf of individual consignors, all sales are final and we do not offer refunds.
To help you feel completely confident before checking out, we provide detailed photos and descriptions on every product page, plus a concierge service where you can request additional photos, videos, information, or even a virtual viewing with a sales representative. Our priority is that you feel informed, excited, and truly in love with your purchase.
If you believe there is any discrepancy between the item you received and its online description, please contact us within 2 weeks of receiving your order so our team can review and help resolve the issue.
Contact our Sales Representatives:
Megan (Canada): (587) 579-5379
Ava (USA): (949) 981-8521
To help you feel completely confident before checking out, we provide detailed photos and descriptions on every product page, plus a concierge service where you can request additional photos, videos, information, or even a virtual viewing with a sales representative. Our priority is that you feel informed, excited, and truly in love with your purchase.
If you believe there is any discrepancy between the item you received and its online description, please contact us within 2 weeks of receiving your order so our team can review and help resolve the issue.
Contact our Sales Representatives:
Megan (Canada): (587) 579-5379
Ava (USA): (949) 981-8521
I made a purchase and received an email requesting identity verification. Is this legitimate?
If you receive an email from andy@ldj.com containing a Stripe verification link, this is a legitimate request. Our risk management team uses this process to verify orders and help ensure all purchases are accurate, secure, and compliant.
Do you take offers?
Our prices are non-negotiable, due to our agreement with consignors. However, we strive to offer competitive prices that are up to 60% off retail. So you can shop knowing you’re already getting an amazing deal, or skipping the long wait for your dream bag!
What does "Pending" mean on a product listing?
When an item is marked as "Pending", it means another client is in the process of purchasing it, but their payment is still being verified. This status typically lasts between 1 hour and 3 days, after which the item will either move to "Sold" or become available again.
To be notified if a pending item returns to stock, simply tap the heart icon in the top right corner of the listing — you’ll receive an alert as soon as it’s available.
To be notified if a pending item returns to stock, simply tap the heart icon in the top right corner of the listing — you’ll receive an alert as soon as it’s available.
Can I view an item in person?
Yes! While we do not have a retail storefront, most of our items are available to view at one of our head office locations. To see an item in person, simply book an appointment to meet with a sales representative on our website. You can find the location of each item in the product listing's descripton.
If you are unable to visit one of our offices, you can request a virtual viewing or ask for additional photos and videos! Our sales team will be happy to assist you. Learn more about our Concierge Service [here].
If you are unable to visit one of our offices, you can request a virtual viewing or ask for additional photos and videos! Our sales team will be happy to assist you. Learn more about our Concierge Service [here].
Do you offer virtual viewings or additional videos?
Yes! Please feel free to contact one of our sales representatives or reach out to our customer service team at info@ldj.com or 1-833-SHOPLUXE (746-7589) for additional assistance.
Do you source items?
Yes, absolutely. If you’re looking for a specific piece, simply fill out our wishlist form here, and a sales representative will reach out to help you source and secure your dream bag!
Do you host live shopping events?
Yes! Luxe Du Jour occasionally hosts live shopping events on various platforms, featuring exclusive deals and prizes. Stay tuned to our social media channels so you never miss a show!
Consigning & Selling
Are your items pre-owned? Where do you get your inventory from?
Yes — all of our items are pre-owned, though many are in like-new or pristine condition. Each product listing includes detailed information about its condition so you know exactly what to expect.
We source our inventory from consignors just like you. If you have designer handbags or accessories you’d like to sell, we’d love to assist — we offer both consignment and instant buyout options.
Visit our 'Consign/Sell' page here for more details.
How do you determine pricing, and how long does it take for items to sell?
At Luxe Du Jour, we aim to price every item competitively so it sells within approximately 30 days. While we can’t guarantee a sale timeframe, our pricing reflects a careful evaluation of multiple factors — including condition, inclusions, color and hardware combination, brand desirability, and current market trends.
Because the resale market moves quickly, prices may fluctuate to remain aligned with real-time demand and ensure the best possible outcome for both consignors and buyers. This is also the reason our quotes are valid for only 30 days.
Because the resale market moves quickly, prices may fluctuate to remain aligned with real-time demand and ensure the best possible outcome for both consignors and buyers. This is also the reason our quotes are valid for only 30 days.
How long are quotes valid?
Quotes are valid for 30 days due to constant shifts in resale market demand and pricing.
Your item must be received before the 30-day expiration. Items received after expiration will be re-evaluated and may be subject to a revised quote based on current market conditions.
Your item must be received before the 30-day expiration. Items received after expiration will be re-evaluated and may be subject to a revised quote based on current market conditions.
What are your current consignment rates?
We offer a competitive consignment structure designed to reward our clients for entrusting us with their luxury pieces. Luxe Loyalty members may also be eligible for enhanced earnings based on their tier.
Up to $1,000 — 40%
$1,001–$2,500 — 25%
$2,501–$5,000 — 20%
$5,001–$10,000 — 18%
$10,001+ — 15%
Up to $1,000 — 40%
$1,001–$2,500 — 25%
$2,501–$5,000 — 20%
$5,001–$10,000 — 18%
$10,001+ — 15%
Why wasn't I offered a buyout?
Not every item qualifies for a buyout. In some cases, we may offer consignment only for pieces that tend to take longer to sell or for styles and colors that are currently well-represented in our collection.
This approach allows us to give each item the strongest chance to sell successfully while maintaining the high standards of curation our clients expect.
Why was my quote cancelled?
Quotes may be cancelled for a variety of reasons and can sometimes fall outside our acceptance guidelines. This may include — but is not limited to — inventory restrictions, regional limitations, overstock, item desirability, condition, brand, or category.
We encourage you to review the response included with your cancelled quote for specific details regarding your submission.
We encourage you to review the response included with your cancelled quote for specific details regarding your submission.
When and how will I receive payment?
We offer multiple payout options for your convenience. Clients may choose from email transfer (e-transfer), Zelle, Site Credit, or ACH.
Please note that e-transfers and Zelle payments may be subject to processing delays due to daily transfer limits.
Payouts are issued on the Friday following the week in which the item sells.
Please note that e-transfers and Zelle payments may be subject to processing delays due to daily transfer limits.
Payouts are issued on the Friday following the week in which the item sells.
What happens if my item sells on Layaway? Do I have to wait until it’s paid off to get paid?
Not at all! Our layaway and payment plans do not affect consignors in any way. Once a client places a deposit, the item is considered sold, and you’ll see your earnings added to your account for the full amount minus commission.
Can I switch my item to a buyout after it has been consigned?
Once an item has been listed on consignment, the original buyout offer is no longer valid or available for acceptance. If you wish to switch to a buyout, a new buyout quote will need to be issued and may differ from the original offer.
To request a new buyout quote, please contact quotes@ldj.com and include the item SKU in your message.
To request a new buyout quote, please contact quotes@ldj.com and include the item SKU in your message.
Why did my quote change after it expired?
Quotes are valid for 30 days. After this period, a new quote may be higher or lower due to changes in the market. Factors that can affect pricing include current inventory levels, overall market conditions and fashion trends, and supply and demand.
Because the resale market can fluctuate significantly, quotes cannot be guaranteed beyond the 30-day validity period.
Because the resale market can fluctuate significantly, quotes cannot be guaranteed beyond the 30-day validity period.
Do you accept Chanel's 177 series?
As a precaution, we do not currently accept Chanel 177 or 178 series items due to ongoing litigation related to these serial numbers.
Layaway & Payment Options
What payment methods do you accept?
We accept e-transfer, Zelle (for U.S. clients), and all major credit cards.
For added flexibility, we also offer buy now, pay later options through Affirm and Splitit.
For added flexibility, we also offer buy now, pay later options through Affirm and Splitit.
Do you charge processsing fees?
Clients may notice a small processing fee during checkout. This surcharge is applied to ensure a secure payment experience on our website and reflects the merchant fees associated with card transactions or Buy Now, Pay Later payment options. To provide flexibility, we are pleased to offer alternative payment options with no processing fee when using E-Transfer or Zelle (available by selecting the Layaway payment method at checkout).
Duties, Taxes, & Tariffs
Luxe Du Jour complies with all applicable import and export regulations, including duties, taxes, and tariffs, based on the delivery address and the originating location of the item.
We operate from both Canada and Irvine, California, and duties or import fees may only apply to orders crossing an international border. Items shipped within the same country (for example, a U.S. item shipping to a U.S. address or a Canadian item shipping within Canada) are not subject to additional duties.
Sales taxes are automatically calculated at checkout based on your delivery address. However, international duties and tariffs are determined by the destination country’s customs authority and are not collected or charged by Luxe Du Jour at the time of purchase.
Once your order has shipped, the courier may contact you directly to request payment for any applicable duties or import fees, calculated based on the declared value of the item(s). As these charges are managed independently by customs and the carrier, they are outside of our control.
We sincerely apologize for any inconvenience this may cause should additional duties or fees arise after purchase, and we truly appreciate your understanding.
We operate from both Canada and Irvine, California, and duties or import fees may only apply to orders crossing an international border. Items shipped within the same country (for example, a U.S. item shipping to a U.S. address or a Canadian item shipping within Canada) are not subject to additional duties.
Sales taxes are automatically calculated at checkout based on your delivery address. However, international duties and tariffs are determined by the destination country’s customs authority and are not collected or charged by Luxe Du Jour at the time of purchase.
Once your order has shipped, the courier may contact you directly to request payment for any applicable duties or import fees, calculated based on the declared value of the item(s). As these charges are managed independently by customs and the carrier, they are outside of our control.
We sincerely apologize for any inconvenience this may cause should additional duties or fees arise after purchase, and we truly appreciate your understanding.
How does layaway work?
Our Layaway option lets you reserve your dream bag and pay over time through a flexible payment plan. You can choose a 1, 2, or 3‑month plan and make non‑scheduled payments in any installment amounts, as long as the item is paid in full by your selected deadline.
To secure your item, a 30% deposit is required upfront (or 50% if your order total is under $2,000 CAD). Payments can be made via e‑transfer, Zelle, bank wire/transfer, or cash/debit for in‑person purchases.
Your order will be shipped or ready for pickup once the full balance is paid. If the item is from a different location than your pickup spot, allow 4–6 business days after your final payment for it to arrive and be available.
To secure your item, a 30% deposit is required upfront (or 50% if your order total is under $2,000 CAD). Payments can be made via e‑transfer, Zelle, bank wire/transfer, or cash/debit for in‑person purchases.
Your order will be shipped or ready for pickup once the full balance is paid. If the item is from a different location than your pickup spot, allow 4–6 business days after your final payment for it to arrive and be available.
Can I withdraw from layaway? What happens to my deposit?
We understand that circumstances may change and you’re welcome to cancel your purchase at any time; however, deposits are non-refundable or transferable, as they go directly toward compensating the consignor and securing your item exclusively for you.
Luxe Loyalty Program
What is the Luxe Loyalty Program, how do I sign up, and is there a cost to join?
The Luxe Loyalty Program is a complimentary rewards program for clients who continue to buy and sell with us. Our goal is to empower consignors to extend the life of their luxury goods—whether by rehoming them, lending them, or putting unused pieces back to work.
Through our full circular fashion platform, we reward sustainability-minded clients who recognize that recouping value, extending an item’s lifecycle, or allowing it to generate returns is just as important as the original investment.
Enrollment is automatic upon entering into a consignment agreement. Perks are not redeemable for cash and may be issued with an expiry date. All perk values are listed in CAD; pricing displayed for U.S. clients may fluctuate based on exchange rates.
Through our full circular fashion platform, we reward sustainability-minded clients who recognize that recouping value, extending an item’s lifecycle, or allowing it to generate returns is just as important as the original investment.
Enrollment is automatic upon entering into a consignment agreement. Perks are not redeemable for cash and may be issued with an expiry date. All perk values are listed in CAD; pricing displayed for U.S. clients may fluctuate based on exchange rates.
How do I earn higher loyalty tier status?
You can earn perks and progress to higher loyalty tiers by purchasing items from us or consigning items with us. Each tier has a specific threshold to meet, and your status can increase through either buying, selling, or a combination of both. As you move up, you’ll unlock enhanced benefits exclusive to your tier.
How long do I keep my loyalty status?
Your Luxe Loyalty status is valid for the remainder of the calendar year in which it’s earned and continues through the entire following year.
To maintain your status, you’ll need to meet the same tier requirements—whether through buying or selling—each calendar year.
For example, if you earn a new tier in 2026, you’ll keep it through 2027. To maintain it into 2028, you’ll need to reach the same spending or selling threshold again in 2027.
To maintain your status, you’ll need to meet the same tier requirements—whether through buying or selling—each calendar year.
For example, if you earn a new tier in 2026, you’ll keep it through 2027. To maintain it into 2028, you’ll need to reach the same spending or selling threshold again in 2027.
Shipping & Returns
How long does shipping take?
Once your payment is processed, please allow up to 2 business days for us to prepare your order for shipment.
Estimated standard delivery times:
Canada & U.S.: 4-9 business days.
International: 5-10 business days
Express: 2 to 3 business days. 5-7 business days for cross-border shipments.
You may upgrade to express shipping for a fee at checkout! Once shipped, you’ll receive tracking information via email. It will also be available directly on your order (found under 'My Orders').
Which shipping couriers do you use for incoming and outgoing shipments, and is shipping insured?
For outgoing shipments, we use Canada Post, UPS, or DHL depending on the destination. All outbound parcels are insured through our company while in transit. Clients may also choose to add additional coverage through Seel’s Delivery Guarantee at checkout.
For incoming shipments, prepaid labels may be provided in select cases. When a prepaid label is issued, we use Canada Post or Purolator for Canadian clients and USPS for U.S.-based clients. Please note that items shipped using a prepaid inbound label are not insured by us while in transit.
Can I cancel or make changes to my order?
If you need to cancel or change your order (including updating the delivery address), please contact us as soon as possible. While we cannot guarantee changes after an order is placed, we’ll do our best to accommodate your request if the item hasn't yet shipped.
Please note: Depending on your shipping location, your order may need to be cancelled and replaced to apply the correct taxes. If an order is cancelled for this reason or by request, a 3% restocking fee will apply.
Please note: Depending on your shipping location, your order may need to be cancelled and replaced to apply the correct taxes. If an order is cancelled for this reason or by request, a 3% restocking fee will apply.
What is Seel and is my purchase eligibile?
Seel is a third-party service that offers additional purchase protection options, including Make It Returnable and Delivery Guarantee. These are separate add-ons and may be selected individually during checkout. Availability and eligibility are determined by Seel and are automatically assessed based on your shipping address. If eligible, the applicable options will appear at checkout for you to select.
Luxe Bag Spa
General
What should I include when submitting photos for a quote?
Clear, detailed photos are essential for providing an accurate quote. The more clearly we can see the item, the better we can assess the work required.
Please include the following when submitting photos:
Front, back, sides, and bottom of the bag
Close-ups of any areas of damage
Hardware, corners, handles, straps, and interior (if applicable)
Any stains, discoloration, cracking, or structural concerns
Photos should be taken in good lighting, in focus, and without filters.
Incomplete or unclear photos may result in adjusted pricing after in-person inspection.
Please include the following when submitting photos:
Front, back, sides, and bottom of the bag
Close-ups of any areas of damage
Hardware, corners, handles, straps, and interior (if applicable)
Any stains, discoloration, cracking, or structural concerns
Photos should be taken in good lighting, in focus, and without filters.
Incomplete or unclear photos may result in adjusted pricing after in-person inspection.
Can you work on vintage or heavily worn bags?
Yes. Many of our projects involve vintage or well-loved pieces. Results depend on the item’s condition, materials, and any prior repairs. Some signs of wear are inherent to an item’s history and may not be fully reversible.
How is pricing determined?
Pricing is determined by the item’s condition, the complexity of the required work, the materials involved, and the time needed to complete the restoration. Each service is quoted individually following a review of detailed photos or an in-person assessment.
Why might my quote change after drop-off?
Quotes are based on the condition visible in the photos you provide. Once the item is inspected in person, additional wear or structural issues may be identified. If this occurs, we will always contact you to review any changes before proceeding.
How long does restoration typically take?
Turnaround times vary based on the service requested and current volume. Most restorations are completed within approximately 1–4 weeks. A more accurate timeline is provided once your quote is approved.
Where is Luxe Bag Spa located, and do you accept non-local clients?
Luxe Bag Spa operates out of Calgary, Alberta, Canada and works with clients both locally and remotely. For non-local clients, detailed shipping instructions are provided once a quote is approved. Our Canadian location is currently accepting new clients. Our U.S. location is not currently accepting clients or offering services; should this change, updates will be announced on our website and social channels.
Why should I choose Luxe Bag Spa instead of a boutique?
We encourage clients to explore restoration options directly through the brand boutique first, as third-party restoration can affect an item in different ways depending on the work performed. Boutique services, however, may be limited, costly, or unavailable based on the item or its condition. When appropriate, Luxe Bag Spa offers specialized restoration expertise, personalized service, and tailored solutions that may not be available through boutiques, while prioritizing the integrity and long-term value of your item.
Do you only work on designer bags?
No. While we specialize in luxury handbag restoration, we accept bags of any brand as long as the material and damage fall within our restoration capabilities.
Luxe Bag Rental
General
Why am I unable to become a renter at this time?
At this time, we are temporarily unable to accept new rental clients. We plan to resume accepting new renters in the future and will share updates at that time. Thank you for your understanding.
Renting
If I don’t live in Canada or the U.S., can I still rent or lend an item?
Luxe Bag Rental is currently only available to clients located within Canada (excluding Quebec) and the United States. At this time, we are unable to support rentals or lending outside of these regions. As we continue to expand and open additional locations, availability may change in the future.
I live in Quebec, why am I not able to rent?
Due to regional regulations in Quebec, we’re unable to offer rental services or approve accounts registered within that province.
Is local pickup available for rental items?
Yes — local pickup is available at one of our head offices during business hours (Monday–Friday, 9:00 AM–5:00 PM):
Luxe Du Jour (Calgary)
605 5 Ave SW #1010
Calgary, AB T2P 3H5
Canada
Luxe Du Jour (Irvine)
18575 Jamboree Rd #360
Irvine, CA 92612
United States
Luxe Du Jour (Calgary)
605 5 Ave SW #1010
Calgary, AB T2P 3H5
Canada
Luxe Du Jour (Irvine)
18575 Jamboree Rd #360
Irvine, CA 92612
United States
Lending
Are you currently accepting lenders, and why didn’t I receive a lending quote?
At this time, we are not accepting new lenders or issuing lending quotes. We are in the process of overhauling our lending program and will share updates once lending becomes available again.